Last updated: 7 October 2026
Ask Bro is operated by K2021439713 (South Africa) (Pty) Ltd t/a EEZNET, registration number 2021/439713/07, South Africa.
This Privacy Policy explains how Ask Bro collects, uses, stores, shares and protects personal information when you use the Ask Bro mobile application, website and related services.
Ask Bro is intended only for users aged 18 years and older.
By using Ask Bro, you acknowledge that you have read and understood this Privacy Policy.
Ask Bro is an AI-powered application designed to provide general guidance and a second opinion relating to dating, relationships, communication, confidence, style, work and everyday life.
Ask Bro may include features such as:
Ask Bro uses artificial intelligence and can make mistakes. Ask Bro does not provide professional medical, legal, financial, mental-health or emergency advice.
The information we collect depends on how you use Ask Bro.
When you create or use an Ask Bro account, we may collect:
Authentication may be provided through supported sign-in methods such as email/password or Google sign-in.
When you use Ask Bro's AI-powered features, you may provide information such as:
The information you provide may be personal in nature.
You should avoid providing unnecessary sensitive personal information about yourself or other people.
You are responsible for ensuring that information you enter about another person is appropriate and lawful to provide.
Ask Bro processes user-submitted prompts and context in order to generate AI responses.
This may include:
Ask Bro uses the OpenAI API to generate AI responses.
Information submitted to AI-powered features may therefore be transmitted to OpenAI for processing in order to generate a response.
Ask Bro uses API-based AI services and does not rely on a user's personal consumer ChatGPT account.
AI-generated responses may be inaccurate, incomplete or inappropriate for your circumstances.
You should use your own judgment when acting on AI-generated content.
Ask Bro may allow you to choose information for Bro to remember so future guidance can have better context.
Bro Memory may include information such as:
Bro Memory is intended to improve continuity and relevance.
You may manage or remove remembered information using the controls available in the app.
Depending on the features you use, Ask Bro may store:
This information is stored to provide the features you choose to use.
We may automatically collect technical and usage information when you use Ask Bro.
This may include:
Ask Bro uses services including Firebase Analytics and Firebase Crashlytics to help understand app performance, detect errors and improve reliability.
Ask Bro may request permission to send notifications.
Notifications may include:
Notification permissions can be controlled through the app or through your device settings.
Ask Bro does not require notification access for the core app to function.
Ask Bro Premium subscriptions are processed through Google Play.
Ask Bro does not directly receive or store your full payment-card details.
Google may process payment and purchase information according to its own terms and privacy policies.
Ask Bro may receive subscription-related information required to manage access, such as:
This information is used to determine whether Premium features should be available to your account.
Deleting your Ask Bro account does not automatically cancel an active Google Play subscription.
Google Play subscriptions must be cancelled separately through Google Play.
We may use information to:
We do not sell personal information.
We use third-party service providers to operate Ask Bro.
These providers may process information only as necessary to provide their services to us.
Ask Bro may use Google and Firebase services for:
Ask Bro uses the OpenAI API to generate AI-powered responses.
Information submitted to AI features may be processed by OpenAI for the purpose of generating responses and operating the service.
Google Play processes:
Ask Bro does not receive complete payment-card details from Google Play.
We may share information:
We do not sell personal information to advertisers.
Ask Bro does not currently display advertising.
Some of our service providers may process information outside South Africa.
This may include providers such as Google, Firebase and OpenAI.
Where personal information is processed internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable law.
We use reasonable technical and organisational safeguards designed to protect personal information.
These measures may include:
However, no digital system can be guaranteed to be completely secure.
You are responsible for protecting access to your device, Google account and Ask Bro login credentials.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include:
Certain technical logs, backups or service-provider records may remain for a limited period after deletion due to normal backup, security or infrastructure processes.
Information may also be retained where required by law or where reasonably necessary for security, fraud prevention, dispute resolution or compliance.
Ask Bro provides users with the ability to permanently delete their account.
You can request account deletion from within the Ask Bro app through:
Profile → Settings → Delete Account
Follow the on-screen instructions to confirm deletion.
You may also view our account deletion instructions at:
www.askbro.co.za/account-deletion
If you are unable to access the app, you may contact:
We may need to verify that the request comes from the account holder.
When an Ask Bro account is deleted, associated data may include:
Some limited information may be retained where reasonably necessary for legal, accounting, security, fraud-prevention, regulatory or dispute-resolution purposes.
Deleting your Ask Bro account does not automatically cancel an active Google Play subscription.
Subscription cancellation must be completed separately through Google Play.
Subject to applicable law, including the Protection of Personal Information Act 4 of 2013 (POPIA), you may have rights relating to your personal information.
These may include the right to:
Requests may be sent to:
We may request reasonable information to verify your identity before responding.
If you believe your personal information has been processed in a way that does not comply with applicable South African data-protection law, you may have the right to lodge a complaint with the Information Regulator of South Africa.
You may find current contact information for the Information Regulator through its official website.
Ask Bro is intended only for users aged 18 years and older.
We do not knowingly design Ask Bro for children or minors.
If we become aware that an account has been created by a person who is not eligible to use Ask Bro, we may take appropriate steps to restrict or remove the account and associated information.
Ask Bro is not designed to collect unnecessary highly sensitive personal information.
Users should avoid entering information such as:
Ask Bro may process sensitive personal context where a user voluntarily includes it in a conversation, but users should exercise caution when deciding what to submit.
Ask Bro does not currently contain third-party advertising.
We do not sell personal information to advertisers.
If this changes in the future, this Privacy Policy and applicable disclosures will be updated as required.
We may update this Privacy Policy from time to time to reflect:
The updated Privacy Policy will show a revised Last updated date.
Where required by law, we may provide additional notice of material changes.
For privacy questions, data requests, account deletion assistance or other privacy-related matters, contact:
K2021439713 (South Africa) (Pty) Ltd t/a EEZNET
Registration number: 2021/439713/07
South Africa
Email: info@askbro.co.za
Website: www.askbro.co.za