Last updated: 7 October 2026
These Terms of Use govern your access to and use of the Ask Bro mobile application, website and related services.
Ask Bro is operated by:
K2021439713 (South Africa) (Pty) Ltd t/a EEZNET
Registration number: 2021/439713/07
South Africa
Email: info@askbro.co.za
Website: www.askbro.co.za
By creating an account, accessing Ask Bro or using any Ask Bro feature, you agree to these Terms of Use.
If you do not agree to these Terms, do not use Ask Bro.
Ask Bro is an AI-powered application designed to provide general guidance and a second opinion relating to areas such as:
Ask Bro may include features such as:
Ask Bro is intended as a general informational and lifestyle tool.
Ask Bro is not a dating marketplace and does not connect users with other users.
Ask Bro is intended only for adults aged 18 years and older.
You may not create an account or use Ask Bro if you are under 18.
By using Ask Bro, you confirm that you are at least 18 years old.
We may suspend or terminate an account where we reasonably believe that the user does not meet the age requirement.
Some Ask Bro features require an account.
You may create an account using supported sign-in methods, which may include:
You are responsible for:
You may not use another person's account without permission.
You may not create accounts for fraudulent, abusive or unlawful purposes.
Ask Bro uses artificial intelligence to generate responses.
AI-generated content may be:
Ask Bro does not guarantee that any AI-generated response is correct, complete or suitable for your situation.
You remain responsible for your own decisions, actions and communications.
Ask Bro should be treated as a second opinion or general guidance tool, not as an authority on what another person is thinking, feeling or intending.
Ask Bro cannot read another person's mind and should not be treated as capable of determining another person's motives with certainty.
Ask Bro does not provide professional:
Nothing in Ask Bro should be treated as a substitute for advice from an appropriately qualified professional.
For serious or high-stakes decisions, you should seek suitable professional advice.
If you are experiencing an emergency or immediate risk of harm, contact the appropriate emergency service or qualified professional in your location.
Ask Bro may provide guidance relating to dating, relationships and communication.
This guidance is intended to support:
Ask Bro is not designed to encourage:
You are responsible for ensuring that your conduct toward other people is lawful, respectful and consensual.
You may submit information to Ask Bro, including:
You retain responsibility for the content you submit.
You must not submit content that:
You should avoid submitting unnecessary sensitive personal information about yourself or other people.
Ask Bro may allow you to save information for future context through Bro Memory.
You control what you choose to save where those controls are available.
Bro Memory may be used to improve the relevance and continuity of future responses.
You should only save information that is appropriate and lawful to retain.
You may manage or remove remembered information through the controls available in the app.
Ask Bro may allow you to save information such as:
These features are provided for convenience.
You are responsible for ensuring that the information you store is appropriate and lawful.
You agree not to misuse Ask Bro.
You may not:
We may restrict, suspend or terminate access where we reasonably believe Ask Bro is being abused or used in violation of these Terms.
Ask Bro may provide limited free access.
Free access may include:
Free-access limits may change over time.
We may adjust usage limits where reasonably necessary to:
Ask Bro may offer a paid subscription known as Ask Bro Premium.
At launch, Ask Bro Premium is intended to be offered as a recurring monthly subscription through Google Play.
Premium may include:
The exact features included with Premium may change over time.
Where material changes are made, we will take reasonable steps to communicate them where required.
Ask Bro Premium is subject to fair-use limits.
Ask Bro Premium is not sold or represented as unlimited AI usage.
Fair-use limits may apply to:
We may implement reasonable limits to:
Where practical, Ask Bro may display usage information or notify you when a limit has been reached.
The applicable subscription price, billing period and renewal terms are displayed through Google Play before you complete a purchase.
Ask Bro Premium is currently intended to be offered at R99 per month in South Africa, subject to the final price shown by Google Play.
Google Play may display local pricing, taxes, currency conversion or other billing information depending on your account and location.
The price displayed by Google Play at the time of purchase is the applicable price for that transaction.
Ask Bro Premium subscriptions are processed through Google Play.
Subscriptions may automatically renew unless cancelled through Google Play before the applicable renewal date.
Google Play manages:
Ask Bro does not directly receive or store your full payment-card details.
You can cancel an Ask Bro Premium subscription through Google Play.
Cancellation generally stops future renewal.
Unless otherwise required by law or Google Play policy, cancellation does not ordinarily remove access already paid for during the remaining subscription period.
Deleting your Ask Bro account does not automatically cancel your Google Play subscription.
If you wish to stop future subscription charges, you must cancel the subscription separately through Google Play.
Purchases and refund requests are subject to:
Where Google Play is the payment processor, refund requests may need to be submitted through Google Play.
Nothing in these Terms limits any statutory consumer rights that cannot lawfully be excluded.
Premium access may depend on successful verification of your Google Play subscription status.
Ask Bro may check:
Temporary delays may occur where:
If you believe your Premium entitlement is incorrect, contact:
Ask Bro may send notifications where you grant permission.
Notifications may include:
You may control notification permissions through Ask Bro or your device settings.
We may change or discontinue notification features over time.
Ask Bro relies on third-party services to operate.
These may include:
Your use of certain third-party services may also be subject to their own terms and privacy policies.
We are not responsible for third-party services beyond the extent required by applicable law.
Ask Bro uses the OpenAI API to generate AI responses.
Information submitted to an AI-powered feature may be transmitted to OpenAI for processing in order to generate a response.
Ask Bro does not provide access to a user's personal consumer ChatGPT account.
AI service availability may depend on third-party systems outside our direct control.
We may change AI service providers or technical architecture where reasonably necessary, subject to applicable privacy and legal requirements.
We aim to keep Ask Bro available and reliable, but we do not guarantee uninterrupted access.
Ask Bro may be unavailable due to:
We may modify, suspend or discontinue features where reasonably necessary.
Ask Bro may add, remove, modify or improve features over time.
This may include changes to:
Where required by law, we will provide appropriate notice of material changes.
Ask Bro and its associated intellectual property may include:
These materials are owned by or licensed to K2021439713 (South Africa) (Pty) Ltd t/a EEZNET, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, license or exploit Ask Bro intellectual property except where permitted by law or with prior written permission.
Subject to applicable law and third-party rights, you may use AI-generated responses for your personal purposes.
You are responsible for reviewing AI-generated output before using or sharing it.
We do not guarantee that AI-generated output:
You should not represent AI-generated information as verified professional advice.
Ask Bro does not guarantee any specific result.
We do not guarantee:
Human relationships and real-life situations are unpredictable.
You remain responsible for your own actions and decisions.
To the maximum extent permitted by applicable law, Ask Bro and its operator will not be liable for indirect, incidental, special or consequential loss arising from your use of the service.
This may include loss arising from:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable South African law.
To the extent permitted by law, you agree to be responsible for losses or claims arising from:
This section does not apply where prohibited by applicable consumer law.
We may restrict, suspend or terminate access to Ask Bro where reasonably necessary.
Reasons may include:
Where appropriate, we may provide notice.
Serious security, legal or abuse situations may require immediate action.
You may permanently delete your Ask Bro account through the app.
The in-app path is:
Profile → Settings → Delete Account
You may also review account deletion instructions at:
www.askbro.co.za/account-deletion
If you cannot access your account, you may contact:
Deleting your account is permanent and may result in the deletion of associated Ask Bro data.
Certain limited records may be retained where required or reasonably necessary for:
Deleting your Ask Bro account does not cancel an active Google Play subscription.
Your use of Ask Bro is also subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, store and protect personal information.
You can review it at:
www.askbro.co.za/privacy-policy
Nothing in these Terms is intended to remove or restrict rights that you have under applicable consumer-protection law and that cannot lawfully be waived.
Where there is a conflict between these Terms and mandatory law, the mandatory law will apply.
These Terms are governed by the laws of the Republic of South Africa.
Subject to applicable consumer law and any mandatory jurisdiction requirements, disputes relating to Ask Bro will be subject to the jurisdiction of the appropriate South African courts.
We may update these Terms from time to time.
Changes may be made to reflect:
The updated Terms will display a revised Last updated date.
Where required, we may provide additional notice of material changes.
Continued use of Ask Bro after updated Terms take effect may constitute acceptance of the updated Terms, subject to applicable law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If we do not immediately enforce a provision of these Terms, this does not mean we waive the right to enforce it later.
These Terms, together with the Privacy Policy and any additional terms presented for specific features or purchases, form the agreement governing your use of Ask Bro.
If you have questions about these Terms, your account, Premium access or Ask Bro generally, contact:
K2021439713 (South Africa) (Pty) Ltd t/a EEZNET
Registration number: 2021/439713/07
South Africa
Email: info@askbro.co.za
Website: www.askbro.co.za